Does it replace our PMS?
No. Vira isn't a PMS, a channel manager or a booking engine. It reads the reports you already export from your PMS and turns them into the housekeeping schedule; reservations, rates and billing stay where they are.
What if the report is wrong?
Vira only works with what the report contains and doesn't fill in missing data on its own. That's why the schedule goes to the head housekeeper for review before it's final.
Can we change an assignment?
Yes. The schedule is a proposal: the head housekeeper sees why each room was assigned and adjusts whatever the day's operation calls for. The final call is always theirs.
Do we need to install anything?
No. There's nothing to install at the front desk or in the PMS: Vira runs in the browser and room attendants work from printed sheets.
What about guest data?
The importer discards what it recognises as identity and masks emails and phone numbers; the imported files are not kept. The work sheet carries no names the filter recognises as identity, and a name written with no marker is not detected: the filter works by markers and is not a verifier.
How long does onboarding take?
It depends on how the hotel is organised: floors, team and how you download the reports. We don't quote a generic timeline: in the demo we review your case and propose a concrete start.
Which PMS does it work with?
Vira reads in-house, departure and arrival files exported by the hotel’s PMS. This is not an integration: we review your report format in the demo.
What if there is no internet or the import fails?
There is no offline mode: using the application requires access to the server. You can continue with sheets already printed. Once access returns, resume the saved working day; a rejected import does not replace confirmed work.
Which languages are available?
Portuguese, Spanish and English. Printed sheets use the language configured for the hotel.